Denis Jorge Vergetti Lamenha Lins

• Founded a sim racing hardware startup focused on designing, prototyping, and validating high-performance components (load-cell pedals, wheelbases, custom 3D-printed parts). • Designed mechanical components using CAD tools and perform structural simulations to optimize performance and durability. • Building prototypes using additive manufacturing, test mechanical functionality, and iterate based on user feedback. • Managing the full product development process, including budgeting, supplier sourcing.

-Managing and responding to API-related email inquiries within defined SLAs. -Collaborating with Support Management Center (SMC), Salesforce, and cross-functional support teams through Teams channels to resolve complex technical concerns. -Escalating unresolved or highly technical cases to 3rd and 4th level support when needed. -Supporting 1st-level agents with technical guidance and mentoring. -Contributing to process improvements and updating internal knowledge bases for efficiency and accuracy.

Conduction of Technical Tests/Metrology mainly for electronic devices • Technical sales support (B2B) • Prospecting and understanding customer demand • Supporting customers with technical introductions of machines and processes • Generation of reports, documents and metrics (Excel)

-Troubleshooting and resolving technical issues related to software, hardware, and network access. -Logging cases accurately in the system and escalating unresolved issues to higher-level support. -Delivering clear, step-by-step guidance to users with varying levels of technical proficiency. -Monitoring ticket queues to ensure prompt responses within SLA targets. -Collaborating with peers and knowledge base content to continuously improve first-call resolution rates.