Denis Cencig

Angestellt, Professional IT Consultant, Raiffeisen Bank International AG
Wien, Austria

Fähigkeiten und Kenntnisse

Maintenance and Repair
Installation
Responsible
Reliability
Support
IT systems
Application
Computer
Server
Hardware
Maintenance
Information technology
Help desk
System Administration
Team work
ITIL v3

Werdegang

Berufserfahrung von Denis Cencig

  • Current 3 years and 6 months, since Dec 2022

    Professional IT Consultant

    Raiffeisen Bank International AG
  • 4 years and 2 months, Oct 2018 - Nov 2022

    IT Infrastructure & Operations

    Raiffeisen Centrobank AG

  • 8 months, Feb 2018 - Sep 2018

    Engineer Front Office IT Solution

    Global Blue Service Company Austria GmbH
  • 3 years and 3 months, Nov 2014 - Jan 2018

    IT Support Engineer

    Global Blue Service Company Austria GmbH

    -Assisting in 1st/2nd level support for internal IT systems -Monitoring IT systems and networks -Assesing severity and priority of incidents, and escalating when needed -Coordinating incident management process and resolution resources -Ensuring proper and in time escalation to external service providers -Assisting and ensuring fast restoration of all services within each IT system -Writing and improving knowledgebase pages for all employees

  • 2 years and 1 month, Oct 2012 - Oct 2014

    Self Employed

    Denis Cencig / IT Services

    -Installation and maintenance of hardware equipment and software on-site (Computers, Printers, UPS, POS, Routers, Switches,…) -POS (payment) installation and maintenance (Ingenico, Verifone, Sagem, Lipman...) -Manage clients requests, either by phone or email, in accordance with SLA and procedures

  • 6 years and 6 months, May 2006 - Oct 2012

    Field Service IT and POS Technician

    Hinet Services Srl

    -Installation and maintenance of hardware equipment and software on-site (Computers, Printers, UPS, POS, Routers, Switches,…) -POS (payment) installation and maintenance (Ingenico, Verifone, Sagem, Lipman...) -Manage clients requests, either by phone or email, in accordance with SLA and procedures

  • 3 years and 1 month, May 2003 - May 2006

    Deputy Store Manager

    Prix Quality Srl

    -Staff and stock management -Sales assistant

  • 1 year and 11 months, Jul 2001 - May 2003

    IT Technician

    Creazioni Informatiche Snc

    -Installation and maintenance of computers, printers and networks (In shop and onsite) -Sales assistant

Ausbildung von Denis Cencig

  • 1996 - 2001

    Telecommunications

    G.Ceconi

Sprachen

  • English

    C1 (Fließend)

  • Spanish

    C1 (Fließend)

  • Italian

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    B1-B2 (Gute Kenntnisse)

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