Denis Cencig

Berufserfahrung von Denis Cencig

• Bis heute 1 Jahr und 6 Monate, seit Dez. 2022

  Professional IT Consultant

  Raiffeisen Bank International AG

• 4 Jahre und 2 Monate, Okt. 2018 - Nov. 2022

  IT Infrastructure & Operations

  Raiffeisen Centrobank AG

• 8 Monate, Feb. 2018 - Sep. 2018

  Engineer Front Office IT Solution

  Global Blue Service Company Austria GmbH

• 3 Jahre und 3 Monate, Nov. 2014 - Jan. 2018

  IT Support Engineer

  Global Blue Service Company Austria GmbH

  -Assisting in 1st/2nd level support for internal IT systems -Monitoring IT systems and networks -Assesing severity and priority of incidents, and escalating when needed -Coordinating incident management process and resolution resources -Ensuring proper and in time escalation to external service providers -Assisting and ensuring fast restoration of all services within each IT system -Writing and improving knowledgebase pages for all employees

• 2 Jahre und 1 Monat, Okt. 2012 - Okt. 2014

  Self Employed

  Denis Cencig / IT Services

  -Installation and maintenance of hardware equipment and software on-site (Computers, Printers, UPS, POS, Routers, Switches,…) -POS (payment) installation and maintenance (Ingenico, Verifone, Sagem, Lipman...) -Manage clients requests, either by phone or email, in accordance with SLA and procedures

• 6 Jahre und 6 Monate, Mai 2006 - Okt. 2012

  Field Service IT and POS Technician

  Hinet Services Srl

  -Installation and maintenance of hardware equipment and software on-site (Computers, Printers, UPS, POS, Routers, Switches,…) -POS (payment) installation and maintenance (Ingenico, Verifone, Sagem, Lipman...) -Manage clients requests, either by phone or email, in accordance with SLA and procedures

• 3 Jahre und 1 Monat, Mai 2003 - Mai 2006

  Deputy Store Manager

  Prix Quality Srl

  -Staff and stock management -Sales assistant

• 1 Jahr und 11 Monate, Juli 2001 - Mai 2003

  IT Technician

  Creazioni Informatiche Snc

  -Installation and maintenance of computers, printers and networks (In shop and onsite) -Sales assistant