Dennis Rahn

Berufserfahrung von Dennis Rahn

• Bis heute 12 Jahre und 3 Monate, seit Juli 2012

  Support Engineer US/IT

  GE Healthcare

• 1 Jahr, Apr. 2010 - März 2011

  Project Manager

  UniCredit

  Fachliche Produktverantwortung (Projektleitung) für alle Electronic Banking Produkte im Zusammenhang mit dem nationalen Standard EBICS mit nachfolgenden Aufgaben - fachliche Betreuung des Tagesbetriebes - Produktweiterentwicklung - Kommunikation zum Vertrieb - Projektmanagement - Anforderungsmanagement

• 2 Jahre, Jan. 2008 - Dez. 2009

  Tech Support Engineer

  Symantec Ltd Ireland

  - Respond to inquiries from corporate customers, resellers, partners, consultants, development and/or maintenance teams via telephone and electronic services - Provide entry level support to customers who contact the Technical Services Center and maintain high level of customer satisfaction while meeting guidelines - Resolve service requests by effectively communicating status, solutions, and/or workarounds to customers - Assists the customer in installation and use of Symantec products

• 1 Jahr und 8 Monate, Feb. 2006 - Sep. 2007

  Technical Consultant and Customer Support for Electronic Banking

  HVB (UniCredit Group)

  - Participation in the continuing development of electronic banking products - Support for online banking products (via BCS/FTAM, MultiWeb) - Administration of the test environment for the electronic banking products - Technical supervision of the electronic banking department - Service and support consultation for project “European Gate” (Local Customer Care Center for Germany within the UniCredit Group) - User management administration

• 6 Jahre und 8 Monate, Juli 1999 - Feb. 2006

  Customer Support for Electronic Banking

  HVB (Unicredit Group)

  - Participation in the continuing development of electronic banking products - Support for online banking products (via HBCI, BTX, PIN/TAN procedure) - Administration of the test environment for the electronic service products - Technical supervision of the electronic banking department