Detlef Kristen

Bis 2019, IT Service Delivery Manager, Service Continuity / BCM, Inland Revenue Department, IRD, New Zealand
Wellington, New Zealand

Fähigkeiten und Kenntnisse

Business Process Optimisation
ITIL V3 Expert Certificat
Business Continuity Management
BCI Certification
IT Service Continuity
Service Management
Business Process Management
Project Management
Asset Management
Change Management
Facility Management
IT Infrastructure
Process architecture
ITIL alignment
Outsourcing
IT Governance
High Availability
Data centre development
LAN Architecture
over 20 years experience in Banking IT environment
IT Service Asset and Configuration Management (SAC

Werdegang

Berufserfahrung von Detlef Kristen

  • Current 6 years and 8 months, since Oct 2019

    Manager

    TopIT NZ

  • Current 26 years and 5 months, since Jan 2000

    Manager

    Cats of KYWYs

    We are breeding siberian cats. We are a full registered breeder in NZ.

  • 3 years, Oct 2016 - Sep 2019

    IT Service Delivery Manager, Service Continuity / BCM

    Inland Revenue Department, IRD, New Zealand

    Responsible to manage and straighten the organisations resilience across all IT systems and processes.

  • 8 years and 11 months, Nov 2007 - Sep 2016

    IT Service Continuity Manager

    Bank of New Zealand

    Responsible for the IT Disaster Recovery functionality of the entire Bank and management of Business Continuity Planning for all IT areas ensures the BNZ’s IT environment is capable of providing continuous service to their customers, even in critical or disastrous situations. My busy role consists of managing and improving processes on a daily basis and coordination of more than 200 Disaster Recovery (DR) tests per annum. 

  • 2 years and 6 months, Mar 2013 - Aug 2015

    IT Service Asset and Configuration Manager

    BNZ

    Responsible for creation, implementation and management of the ITIL and Cobit based SACM process in the IT organisation. Implementation of the process and the tool set including building and implementing a CMDB.

  • 2 years and 1 month, Oct 2005 - Oct 2007

    Service Manager ITSCM & Facility Management

    Deutsche Bank AG

    Responsible for providing governance over the outsourced service provisioning of Disaster Recovery Capability services, it was my role to ensure bank regulatory compliance. In addition, I was responsible for controlling Disaster Recovery plans, test schedules and reporting. In addition I hold the role of Facility Manager EMEA with the responsibility of all EMEA data centres and all infrastructure related projects.

  • 1 year and 7 months, Mar 2004 - Sep 2005

    Assistant Vice President, Product / Facility Mngt

    Deutsche Bank AG

    Facility Manager for CIB data centre Frankfurt / Germany. Project Management for infrastructure projects (data centre power upgrade), Disaster Recovery Management Financial control for product pricing

  • 4 years and 5 months, Oct 1999 - Feb 2004

    Project Manager

    Deutsche Bank AG

    New IBC Project Frankfurt. Specification and design of IT Infrastructure for new trading and office centre of Deutsche Bank AG. Data centre design and Office IT cabling layout.

  • 1 year and 8 months, Mar 1998 - Oct 1999

    Deployment Manager

    Deutsche Bank AG
  • 1 year and 5 months, Nov 1996 - Mar 1998

    Projekt Manager

    Deutsche Bank AG

Ausbildung von Detlef Kristen

  • 2 years and 3 months, Aug 1994 - Oct 1996

    Banken

    Bankakademie Frankfurt / Wiesbaden (BWL FH)

Sprachen

  • German

  • English

  • Spanish

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