Dr. Braulio Murillo Veliz

• Directed large customer‑facing digital programs, ensuring on‑time delivery and achieving 10% budget savings through disciplined resource and financial management. • Delivered initiatives that directly contributed to revenue growth and increased platform adoption, aligned with global business strategy. • Coordinated geographically dispersed teams across multiple time zones, strengthening collaboration between technical experts, regional delivery teams, and business stakeholders.

• Drove company‑wide mindset change by promoting innovation and proving the business value of Robotic Process Automation (RPA) across core processes. • Successfully led RPA implementations across multiple departments, delivering major reductions in workload (FTE savings) and process‑driven cost optimization. • Delivered multiple local and regional projects aligned with global standards, ensuring scalability, regulatory compliance, and long‑term sustainability of implemented solutions.

• Managed a 20‑project IT portfolio with an annual budget of USD 3M, ensuring alignment with institutional strategy and academic priorities. • Directed a 15‑person IT team, improving service performance, collaboration, and operational consistency across departments. • Achieved a 20% reduction in IT infrastructure operating costs by optimizing architectures and implementing controlled cloud adoption. • Enhanced the IT operating model resulting in a 10% revenue increase from technology‑enabled services.

• Improved online visibility and academic services by applying SEO/SEM strategies, modernization efforts, and content optimization for multiple university websites. • Ensured effective execution of key institutional projects, implementing standardized processes, documentation, and KPIs for performance tracking. • Achieved a 30% increase in customer satisfaction by redesigning user journeys and enhancing service accessibility.

* Performed key role in providing local helpdesk support for 1000 end users, dramatically reducing operational costs, reducing in 20% customer complaints. * Increased department profit by 5% by diagnosing & resolving production issues for customer service and administration systems. * Designed coding system evaluation reports resulting in 50% efficiency in department profits for rate increase process. * Reengineered business process reducing in 30% operation time.

Project Management Office

Information Systems