Dr. Braulio Murillo Veliz

• Successfully direct global projects, ensuring on-time deliveries and achieving budget savings of 10% through efficient resource management. • Manage geographically dispersed teams by coordinating experts and regional support staff to meet project goals aligned with the organization's strategic plan. • Develop project structures that ensure adequate capacity to support business objectives and improve efficiency. • Develop and maintain strong stakeholder relationships ensuring clear communication.

* Transformed the company's mindset at every level, cultivating creativity, innovation, and instilling the belief that technology, specifically Robotic Process Automation (RPA), can enhance all processes. * Successfully led RPA initiatives across various company departments: Finance, HR, Customer Service, Operations, and Sales. Achieved a significant reduction in work hours (FTEs) and cost savings in processes. * Ensured the delivery of global, regional, and local projects aligns with best practices.

* Managed, organized, and controlled the Institute's daily operations and assumed the role of Director on an interim basis. * Aligned the IT project portfolio, consisting of 30 projects with an annual budget of $3 million, to the organizational strategy, led a team of 20 staff members, and engaged with a minimum of 10 key stakeholders. * Achieved a 20% reduction in the operational costs of technological infrastructure, specifically in cloud computing.

* Enhanced the visibility and positioning of academic websites by applying SEO/SEM strategies and keywords. * Ensured the effective management of all key strategic projects, implementing appropriate process controls, and establishing relevant KPIs. * Achieved a 30% increase in customer satisfaction

* Performed key role in providing local helpdesk support for 1000 end users, dramatically reducing operational costs, reducing in 20% customer complaints. * Increased department profit by 5% by diagnosing & resolving production issues for customer service and administration systems. * Designed coding system evaluation reports resulting in 50% efficiency in department profits for rate increase process. * Reengineered business process reducing in 30% operation time.

Project Management Office

Business Administration

Information Systems