Dhia Zitouni

- Analyzed customer care metrics across multiple international clients, delivering actionable insights for customer support optimization, user experience enhancement, and marketing strategy refinement - Enhanced customer care performance by developing knowledge base materials and collaborating with training teams on capacity-building initiatives - Delivered measurable ROI through automation projects, workflow optimization, and strategic process development

- Developed comprehensive startup strategy and led mobile app development from concept to market launch - Secured strategic partnerships including Lloyd Assurances and established collaboration frameworks with veterinarians and pet stores - Managed all legal, regulatory, and compliance components

- Delivered marketing strategy, product management, and business development consulting for high-growth startups including Babylon AI (YC23) and Kaoun BV - Designed and facilitated professional training workshops for international organizations including Konrad Adenauer Stiftung and Family Health International 360

- Delivered digital communication strategies for government agencies, international NGOs (USAID Ma3an, UNICEF), and corporate clients (Philip Morris International) - Increased monthly recurring revenue by 300% through strategic growth initiatives and client portfolio expansion - Produced video campaigns for youth development initiatives and designed training curricula

- Developed and executed comprehensive SEO/SEA strategy and sales funnel optimization - Prepared market penetration strategies for Lebanon and UAE expansion initiatives

- Conducted competitive financial analysis and researched SME funding opportunities - Developed UAE market penetration strategy and enhanced lender engagement metrics