Diana Geisemeier

I was in charge of the supervision of the customer care center's personal in the north of Veracruz city in Mexico. The challenge was to assure the quality of our attention to the customers, and their experiences at our customers's center; that everyone of my cooworkers were able to find the best solution, as fast as possible, in a fair economical transaction for both parts (Customer and Company), and of course with a warm, respectfull and friendly handle of each of our customers.