Didier Pozzi

- Program manager as part of a global IT/VoIP outsourcing program - Manage PMI Datacenter high availability redesign project - Project management for large offices migration on IP Telephony (1000 users) - IP Telephony program governance model establishment - Member of the central governance team for governance model support among worldwide project managers - IP Telephony services management and third party integration management INDUSTRIES : ORANGE BUSINESS SERVICES / PHILIP MORRIS INT.

- IT Services management as part of a global IT services outsourcing program - Manage outsourcing operations/interfaces (people/processes/tools) - Manage services maturity level through quality processes, outsourced services catalog realization, - KRI, KPI & SLAs definition/implementation

- COBIT/ITIL processes modeling and implementation - ITIL Service management framework implementation according business operation prereq. - Project management with proven success in complex high cost projects - Team building and internal consultant coaching - Auditor in department optimization (sourcing, KRI, KPI, TCO & ROI reporting) - Sarbanes-Oxley (SOX-404) compliance auditor for private banking - DRP & BCP management, risk quantification and qualification for industry, private banking, IT

Astrophysic

Signal Processing