Dimitri Razdorov

- Technical Application Management - Resource Management - Incident Management - Contract and Outsourcing Management - Project Leadership

- Define application issues by conferring with clients, evaluating procedures and processes - Be part of the digital transformation team which is working on several Microsoft Azure cloud projects - Develop solutions by preparing and evaluating alternative workflow solutions - Control solutions by establishing specifications, coordinating production with programmers - Provide reference by writing documentation. - Update knowledge by participating in educational opportunities

As a senior I took over additional tasks like: - Technical qualification and dispatching of incoming incidents and service requests - Weekly ticket reviews with responsible supervisors of the subsidaries - Observation of the employee resource and operation plan - Organization for technical coachings and control the central knowledgebase

- Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues within agreed time limits - Ask customers targeted questions to quickly understand the root of the problem - Properly escalate unresolved issues to appropriate internal teams (e.g. R&D) - Provide prompt and accurate feedback to customers - Prioritize and manage several open issues at one time - Follow up with clients to ensure their systems are fully functional after troubleshooting

- Basic project planning and fulfillment - Repair and Delivery of several consumer electronics - Customer service - Sales processing - Satellite technology