Dinesh Rathi

Angestellt, Consultant, HCL Tech

Noida, Indien

Über mich

Dedicated and accomplished IT professional with a 16-year track record of success in network architecture, Cisco technologies, and contact center solutions. Adept at leading cross-functional teams, I bring a wealth of experience in driving strategic initiatives to enhance organizational efficiency and elevate technological capabilities. Known for a hands-on approach in implementing cutting-edge solutions, I have consistently delivered measurable results, optimizing system performance, reducing operational costs, and ensuring robust cybersecurity. My commitment to innovation, combined with a strong foundation in network voice architecture, positions me as a valuable asset for organizations seeking a seasoned leader in the IT landscape.

Fähigkeiten und Kenntnisse

Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Express (UCCX)
Cisco Unity Connection
Cisco Unified Presence
Voice Gateways and Session Border Controllers
Voice Quality and Performance Management
Cisco Unified Intelligence Center (CUIC)
Security and Compliance
Troubleshooting and Support
Network Protocols and Technologies
Integration with Collaboration Tools
Scripting and Automation
Documentation and Reporting
Project Management
Training and Mentoring
Continuous Learning
Continuous Service Improvements
Agile Methodologies
ITIL
Kaizen

Werdegang

Berufserfahrung von Dinesh Rathi

  • Bis heute 8 Jahre und 11 Monate, seit Aug. 2015

    Consultant

    HCL Tech

  • 11 Monate, Okt. 2014 - Aug. 2015

    IT Analyst

    Tata Consultancy Services Ltd

  • 6 Monate, Mai 2014 - Okt. 2014

    IT Operations Senior Analyst

    Accenture
  • 1 Jahr und 1 Monat, Mai 2013 - Mai 2014

    Engineer Voice Support

    Wipro Infotech

  • 2 Jahre und 8 Monate, Okt. 2010 - Mai 2013

    Senior Analyst

    HCL Technologies Limited

  • 1 Jahr und 2 Monate, Sep. 2009 - Okt. 2010

    Technical Specialist

    iYogi Technical Services

  • 1 Jahr und 8 Monate, Feb. 2008 - Sep. 2009

    Associate

    Wipro BPO

Ausbildung von Dinesh Rathi

  • 2 Jahre und 1 Monat, Juni 2013 - Juni 2015

    Master of Computer Applications

    Indira Gandhi National Open University

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Gut

Interessen

Human-Computer-Interaction
Travel
Yoga

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