Dinesh Rathi

Angestellt, Consultant, HCL Tech
Noida, India

Skills

Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Express (UCCX)
Cisco Unity Connection
Cisco Unified Presence
Voice Gateways and Session Border Controllers
Voice Quality and Performance Management
Cisco Unified Intelligence Center (CUIC)
Security and Compliance
Troubleshooting and Support
Network Protocols and Technologies
Integration with Collaboration Tools
Scripting and Automation
Documentation and Reporting
Project Management
Training and Mentoring
Continuous Learning
Continuous Service Improvements
Agile Methodologies
ITIL
Kaizen

Timeline

Professional experience for Dinesh Rathi

  • Current 11 years and 3 months, since Aug 2015

    Consultant

    HCL Tech

  • 11 months, Oct 2014 - Aug 2015

    IT Analyst

    Tata Consultancy Services Ltd

  • 6 months, May 2014 - Oct 2014

    IT Operations Senior Analyst

    Accenture
  • 1 year and 1 month, May 2013 - May 2014

    Engineer Voice Support

    Wipro Infotech

  • 2 years and 8 months, Oct 2010 - May 2013

    Senior Analyst

    HCL Technologies Limited

  • 1 year and 2 months, Sep 2009 - Oct 2010

    Technical Specialist

    iYogi Technical Services

  • 1 year and 8 months, Feb 2008 - Sep 2009

    Associate

    Wipro BPO

Educational background for Dinesh Rathi

  • 2 years and 1 month, Jun 2013 - Jun 2015

    Master of Computer Applications

    Indira Gandhi National Open University

Languages

  • English

    C1 (Fluent)

  • German

    B1-B2 (Good)

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