Dirk Lange
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Werdegang
Berufserfahrung von Dirk Lange
- Current 4 years and 5 months, since Jan 2022
IT Helpdesk Coordinator
Faurecia Autositze GmbH
- 4 years and 1 month, Jul 2011 - Jul 2015
European Helpdesk Coordinator
Faurecia Autositze GmbH
- 7 months, Jan 2011 - Jul 2011
Team Manager
Faurecia Autositze GmbH
- 2 years, Jan 2009 - Dec 2010
Team Manager
univativ GmbH & Co. KG
• Improve an german helpdesk in france • responsibility for the technical development, promotion and motivation of staff • Instructing staff and delegation of tasks • Continuous Quality Assurance • Coaching • Process Optimization • Responsibility for compliance with the service levels, Productivity, quality, etc. • self-employed and effective management of Work flow and time management • cooperation and coordination with the customer Regarding processes and Knowledge Management
- 1 year and 6 months, Jul 2007 - Dec 2008
Team Manager
univativ GmbH & Co. KG
• Technical leadership of 2 Helpdesks • responsibility for the technical development, promotion and motivation of staff • Instructing staff and delegation of tasks • Continuous Quality Assurance • Coaching • Process Optimization • Responsibility for compliance with the service levels, Productivity, quality, etc. • self-employed and effective management of Work flow and time management • cooperation and coordination with the customer Regarding processes and Knowledge Management
- 8 months, Dec 2006 - Jul 2007
Technical Support Agent (Hewlett Packard) / Team Leader Assist
univativ GmbH & Co. KG
- 1 year and 8 months, Apr 2005 - Nov 2006
Storage Engineer / Trainer Enterprise Backup Solutions
Sitel GmbH / Hewlett Packard
- 3 years and 1 month, Mar 2002 - Mar 2005
Storage Engineer
ELAN IT Resource GmbH / Hewlett Packard
- 3 years and 4 months, Nov 1998 - Feb 2002
System Administrator
Arcadeon / HWW
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
B1-B2 (Gute Kenntnisse)
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