Dmitri Ocunenco

1. Deliver timely, reliable, and accurate information to installers and customers, ensuring clear and effective communication by adapting to their pace and technical understanding. 2. Provide on-site support for installers of EcoFlow heat pump products and the EcoFlow Energy Management System (EMS), including inverters, battery systems, and ecosystem smart devices. 3. Pre- and Aftersales trainings for installers on the technical aspects of EcoFlow heat pump installation. 4. Support EcoFlow installers during

After moving to Germany in 2022, I restarted my career on Customer service field. Depending on the season and the workload of the department, I do both: 1. Office duty (technical support, proposal preparation) and 2. On-site service. - Technical support for customers by mail and phone. - Drafting of a commercial proposals - Commissioning Steam and hot water Boilers (more than 1 MW) - Field service of steam and hot water Boilers (more than 1 MW) - Skills on field service of cogeneration heat and electri

Development of customer service department - Searching and hiring new Engineers and Technicians - Development of customer service standards - Development of client attraction strategy - Increasing the company's turnover through additional turnover in customer service - Organization of spare parts management (a special approach was required due to customs complexities and long delivery times) - Short-term and long-term planning of department development

Organization of technical support operations - Searching for the team members - Team training - Developing standards, scripts and working methods - Control of customer satisfaction - Reports for RnD, Marketing, etc. - Budgeting and costs planning - Introducing new approaches in customer support field.

Pre- and after sales support for the customers - Customer support by phone and email - Remote consulting according to equipment, - Hard and soft ware settings, - Planning different systems, - Checking and correcting documentation (User guides and manuals), - Economic rationale to the partners companies (mainly RES systems).

Training for partners - Development of training and presentations for different customer categories (Planners, Plumbers, End users), - Conducting technical trainings for planners and plumbers, - Preparation of different learning materials like YouTube videos, short PDF manuals for different technical cases

- Planning of Boiler systems, Heat pumps and automatization systems

- installation different types of equipment (boilers and controllers) - field service commercial heating and steam boilers and heating systems - field service ventilation systems - field service air conditioning systems