Dominic D.

-Team: Leading diverse team in a high-pressure global environment (EU/AMEAP) -Strategy: Built E2E service strategy including among others service deliver quality & performance -Development: Global omni-channel customer journeys standard for global rollout -Driving development/implementation of in-channel service delivery platform (EU/AMEAP) -Partner Consolidation: Maximised customer impact by improved SLAs across key mobile suppliers -Consolidation of global contracts to achieve zero cost operations (EU)

Key achievements (Procurement-centric Position - Mobiles): - Neutralisation of cost along value/cost chain with suppliers/service partners / industry cost leader in Germany - Full end-to-end consolidation of supplier engagements for all terminal-related topics, demand planning & management, market funding, settlement discounts, and post-sales terms to optimise financial outcome - Standardisation of local "Terms & Conditions"​ in all framework agreements related to terminal purchasing and after-sales

Key Achievements (Software Procurement-centric Position): - Largest "Revenue Assurance & Fraud Prevention"​ project delivered under budget & within time as a result of applying well-developed negotiation skills and legal knowledge during contract closure talks - Software development Terms & Conditions standardisation - Implementation of full end-to-end standard software purchasing approach

• Management of all defective devices and returns • Handling of DOA- and warranty cases • Optimization of turnaround times • Supervision of credit and debit note issuance Key Achievements: Complete re-engineering of returns processing facilities / assuming quickly further responsibilities with respect to supervising credit and debit claim management

Finance / Human Resources

Economics, Political Science, Electrical Engineering

Steuerrecht / Telekommunikationswirtschaft (P&O) / Wirtschaftsrecht