Dorothea Hess
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dorothea Hess
- Current 3 years and 2 months, since Apr 2023
Salesforce Administrator & Implementation Lead
Trusted Shops AG
- 2 years and 4 months, Jan 2021 - Apr 2023
Salesforce Administrator
Trusted Shops AG
- 10 months, Apr 2020 - Jan 2021
Junior Salesforce Administrator
Trusted Shops AG
- 3 months, Jun 2017 - Aug 2017
Project Trainee
Zeitgeist Erlebnisreisen GmbH
- Communication with incoming-agencies - Development of new tours in Indonesia - Web content management and marketing
- 1 year and 5 months, Nov 2015 - Mar 2017
Operations Center Administrator
Private Flight Global Limited
- Operations centre support - Order monitoring and troubleshooting - Database management
- 11 months, Jan 2015 - Nov 2015
Deputy General Manager
Cologne Downtown Hostel
- Employee training - Customer service - Implementing and overseeing housekeeping service - Managing online travel agencies & optimising bed spaces - Coordinating group bookings - Supervising facility management
- 1 year and 5 months, Aug 2013 - Dec 2014
Food Service Attendant
International Work Experience
Providing high-level customer service at - Gastronomy of the Melbourne Zoo - Nosh Hospitality in Sydney - Whelans Strathfield Hotel in Sydney
- 4 months, Apr 2013 - Jul 2013
Front Office Clerk
Hotel am Peterstor
- Hotel management including breakfast service, housekeeping and facility management supervision - Customer service - Maintained guest accounts - Bookkeeping - Reservation procedures - Troubleshooting
- 7 months, Jan 2013 - Jul 2013
Front Office Clerk
Hotel Schloss Montabaur
- Customer service and guest relation - Maintained guest accounts - Bookkeeping - Complaint management - Reservation procedures - Troubleshooting
- 2 years and 6 months, Aug 2010 - Jan 2013
Apprenticeship in Hospitality Management
Hotel Schloss Montabaur
Three years of intensive, hands-on training in all departments of the hotel including service, conference and banqueting, reception, reservation and back office and housekeeping.
Ausbildung von Dorothea Hess
- 1 year and 10 months, Sep 2017 - Jun 2019
Innovation und Management im Tourismus
FH Salzburg
- 2 years and 11 months, Aug 2007 - Jun 2010
Adolf-Reichwein-Schule Limburg
Nutrition, English
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
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