Durinder Singh

I am working as a Quality Manager with expertise in NABH accreditation and auditing processes. My role involves developing and implementing quality management systems, conducting internal audits, ensuring compliance with NABH standards, and facilitating gap assessments across departments. I actively support clinical and administrative teams in preparing for accreditation by designing policies, SOPs, training modules, and monitoring quality indicators to drive continual improvement.

As a Systems Engineer, I received 6 months of rigorous training in Java, MySQL, .NET development, and API development. This training equipped me with the skills to effectively support and enhance various software systems, automate processes, and streamline technical operations. During the project I, • Automated international client support processes, reducing processing time by 20%, using ServiceNow. • Resolved 550+ system issues quarterly, enhancing operational efficiency and boosting user satisfaction.

• Conducted user research through online surveys and A/B testing, increasing user satisfaction by 25%. • Collaborated with developers to implement responsive designs across web and mobile platforms. • Deployed many strategic product features based on user research and client feedback, enhancing functionality and user experience.

Graduated with a Bachelor of Engineering in Electronics and Communication Engineering, gaining a solid foundation in electronic circuits, communication systems, and signal processing. Developed expertise in designing, analyzing, and troubleshooting electronic devices and communication networks, and acquired practical experience through hands-on projects and lab work.