Dwaipayan Goswami

Optimised dashboards with Tableau, Excel & Power Query, boosting efficiency by 30%. Built automated reporting solutions, translated business needs into frameworks, and delivered insights that improved KPI tracking, forecasting, and strategy. Partnered cross‑functionally to ensure accuracy and operational visibility.

Handled inquiries and account issues with detailed analysis, ensuring timely resolutions. Strengthened client relationships, guided partners through order management, and resolved cloud service issues. Collaborated with engineering and backend teams to minimize downtime while consistently meeting service quality targets.

Provided multi‑channel support via phone, email & social media. Investigated concerns, tailored solutions, and managed escalations to restore trust. Monitored service metrics, prepared reports, and drove process improvements while ensuring compliance with policies and standards.

Managed SMB advertiser portfolios, driving growth through consultative selling. Executed Facebook & Instagram ad strategies, optimised funnels, and improved CTR by 50% while reducing CPA by 25%. Delivered campaign insights, strengthened adoption, and supported revenue growth with data‑driven recommendations.

Managed BFSI, Shipping & Logistics clients, promoting records management and compliance solutions. Expanded revenue via cross‑selling digital/cloud services. Built client presentations, resolved discrepancies, and maintained CRM accuracy. Supported retention through proactive account management and billing coordination.

Oversaw key accounts across India, ensuring retention and service continuity. Promoted records management, identified cross‑sell opportunities, and resolved service issues. Maintained CRM, processed invoices, and improved collections. Delivered DMS solutions, generated leads, and prepared pipeline reports for business planning.

Achieved sales targets through business development and customer engagement. Conducted market research, mapped territories, and supported branch teams. Managed tenders, proposals, and MIS reporting. Strengthened client relationships, optimized resource use, and collaborated cross‑functionally to drive growth and retention.