Ece Mutlu

Leading a team of six employees. Communicating clear and concise planning and service updates to customers. Enhancing the satisfaction with existing customers in order to realize service budget in Germany and increase the service volume,determining the opportunities to create business volume with new customers. Managing service planning activities effectively using VIKINGs global tools. Collaborating with sales teams in customer visits and other commercial related activates.

Managed 6 independent service planning teams and their daily operations Conducted monthly evaluations of service planning quality on country basis Assigned vessels under various accounts to planners and ensuring all customer related activities comply with operational and business standards. Provided proactive solutions for service based problems to expedite and facilitate ongoing service operations. Achieved exceptional customer satisfaction through effective team management.

Planned and managed service jobs for German customers. Organized services for liferafts and personal protective equipments onboard vessels around the world in accordance with service intervals set by SOLAS standards. Delivered clear service updates to customers, ensuring data accuracy for superior support. Created and monitored service orders and invoicing in SAP. Addressed customer requests and resolved service complaints. Proactively notified customers of upcoming service dates.

Managed assigned customer accounts,ensuring prompt resolution of issues. Facilitated smooth end-to end shipment processes in collaboration with stakeholders. Coordinated international freight shipments and ensured customs compliance.

Oversaw import activities ,including customs and agent coordination. Tracked shipments and managed inbound processes in SAP. Supported marketing and sales teams with logistics operations

Processed sales orders and updated client accounts Generated reports and maintained accurate customer data.