Eckart Fischer

Learning Analytics

* Corporate Learning * Organizational Development * Change Management * Communication * (Outdoor-) Coaching * Intercultural Awareness Training * Train-the-IT-Trainer * Train-the-Technical-Product-Trainer

• Corporate learning strategy consulting • LMS selection and implementation • Didactics & methodology • Learning analytics • Training and learning shadowing • Blended learning concepts

• Project management, rollout and training management of new CRM software in 22 international subsidiaries • Integrating stakeholder's interests in international roadmap • Agile project management • Change Management • Development and standardization of international sales processes • Coordinating various internal teams to constantly improve and standardize global processes (e.g. eCommerce, product service, ERP) • Setup and moderator of international key-user group • Digital CRM onboarding

• Setup of corporate learning strategy in international sales • Building a corporate sales academy from scratch • Digital transformation of global onboarding and technical product trainings • Creating WBTs: focus on vacuum technology, IoT products, robotics, digital services • Train the trainer program RESULTS: • Reducing training period for market launches by 70% • Increasing reach of target group by 430% • Replacing classroom training by WBT: Reducing training time by 80%

• Leading a team of six sales engineers • 2nd and 3rd level support of subsidiaries and international sales partner network • Global product training • Country specific sales strategies | Global key accounts | Price negotiations | sales campaigns • Introduction of intranet, application database, online product configurator, weekly webinars RESULTS: • Due to digitalization projects: Keeping headcount unchanged over years in spite of an annual growth rate of 15% • Lowering complaint rate by 40% on team level

• Expansion of sales activities in India • Development of target accounts • Training of local sales engineers and customers

• Sales excellence training in 15 international subsidiaries • Technical implementation and training of new CRM-System • Coaching of regional sales managers • Change management • Introduction of sales performance management • Implementation of a global CRM reporting, dashboards and KPIs • Set-up of international CRM key user team RESULTS: • Bringing all international sales activities in one software and making it #1 software for sales • Eliminating decentral and manual CRM activities

Introducing and building up marketing department from scratch: Electronic media, direct marketing, national and international trade show business, cross media publishing • Setup of global sales network with over 25 sales partners RESULTS: • Bringing e-commerce turnover with new customers from 0% to 50% • Implementing shop-in-shop systems for new sales partners within 48 hours • Establishing market presence in Europe, Asia and America within 5 years due to standardized web, e-shop and print media strategy

IT: • Selection and introduction of ERP and CRM software • Implementing standard processes for sales and materials management HR: • Interviewing and hiring new employees • Setup of dual education department • Introduction of yearly status and performance reviews • Internal trainer for software, business processes, conflict management and leadership OPERATIONS: • Introduction of inventory control and materials management • Setup of processes for ISO 9001 certification

ZAV = Zentrale Auslands- und Fachvermittlung (Central Placement Office of the German Federal Employment Agency) Establishing and managing a new intern and diploma students program in Mexico. In collaboration with Central Placement Office of the German Federal Employment Agency, Mexican Chambers of Industry and Commerce, World Bank, German Embassy, Universidad Nacional Autónoma de México (UNAM) and many German universities. RESULTS: • Building up program in Mexico • 70 intern placements per year