Eddie Wicker

Member of Automation Engineering Team for major international investment bank. Providing front line support and project development in a data sharing parallel SYSPLEX environment for physical and virtual tape systems (STK SILOs , VSMs and CA-VTAPE), automation products (AutoOperator and CA-OPS/MVS), change control (Event Action), DASD management (FDR/ABR). Developing advanced automated applications in REXX and OPS-Rexx for operational monitoring, problem analysis and system reporting.

Part of 3 man team supporting MVS Operating Systems OS390 2.10 and z/OS 1.4, OS390 2.10 migration to z/OS 1.4 delivered error free within tight deadlines during 2005, Production data center consolidation and relocation project delivered without business impact, Mainframe installation into DR site, Workload Manager GOAL mode conversion,, Hardware Configuration via HCD for Hitachi Skyline/Pilot machines and IBM z890/z990s + HMCs, DASD and Tape subsys reconfig, ISV Product Install, 24x 7 Support

UK technical representative for products from Candle, Repliweb, Proxima-Technology, OTG. Defining and implementing infrastructure necessary for Cressida Customer Support functions Consultancy for MVS, MQ, Candle, Repliweb, Proxima, OTG software products and solutions

Customer Support Level 3 Diagnose and recreate problems in-house, identify cause, provide temporary workaround if possible, design/code/test solution, deliver working fix, inspect product fixes (Assembler, SSPL, C) Read dumps using IPCS, research using manuals and online information eg: IIN, IBM web pages etc Forward fit maintenance to latest product release and mentor Level 1 and 2 staff

Provide direct world wide customer support level 2 as part of a team for Omegamon II for MVS and CCC for Sysplex. Only team member to also provide level2 expertise for Omegamon II for SMS. Identify known solutions, provide work arounds, identify product bugs, diagnose problems online with customers, recreate problems in-house, work through provided problem dumps with IPCS , liaise with level 3, SPUFI and SQL, use IIN for research Install, configure and test of new product releases.

Design, code, test, install Automated Performance Facilities. UK and International Automation Specialist. Trial support work, customer support, pre and post sales activities. Technical support for Candle EMEA distributors. Formal presentations of Candle product solutions. Technical, marketing and sales requirements for EMEA distributors including customer and agent training.

Pioneered use of Advanced Function Printing (AFP). Sole responsibility for implementation/exploitation, provision of technical consultancy. Installation/technical support of software products. Change Management Admininstration and Development. Supervisory/mentoring activities. Application programmer design/code/test in COBOL and Assembler. Structured Programming, JCL, Utilities, File Organizations