Laura Delia Trifoi

• Worked fully remotely within NN's online sales division. • Managed digital customer journeys and inbound leads generated through online channels. • Conducted virtual consultations and follow-up activities. • Coordinated customer workflows using CRM systems and digital tools.

Managing client portfolios and providing ongoing support for financial and insurance services. Coordinating communication between clients and internal departments to ensure smooth onboarding, issue resolution and service delivery. Handling online consultations, follow-ups and administrative workflows using digital tools. Maintaining strong client relationships and high satisfaction through proactive problem solving and clear communication. Supporting daily operations, documentation processes and schedul

• Managed and supported a portfolio of more than 500 clients across life insurance, pension and savings products. • Conducted customer consultations, needs assessments and product presentations through virtual and in-person meetings. • Guided customers through the complete onboarding process, from initial consultation to contract implementation. • Managed customer documentation, medical questionnaires and compliance-related processes. • Coordinated communication between clients and internal departments to e

• Delivered high-quality customer service in a fast-paced international environment. • Managed passenger communication and operational procedures while ensuring safety and service standards. • Developed strong communication, conflict-resolution and problem-solving skills.

Delivered high-quality customer service in fast-paced international environments, ensuring passenger safety, comfort, and positive travel experiences. Managed onboard operations, handled customer requests and conflict situations, and collaborated with multicultural teams to maintain efficiency and service standards. Developed strong communication, problem-solving, and time management skills while working under pressure and adapting quickly to changing situations.

Provided customer-focused service in a high-volume international amusement park environment, ensuring positive guest experiences and efficient order handling. Managed cash transactions, coordinated with kitchen teams, and maintained service speed and accuracy during peak hours. Strengthened communication, multitasking, and adaptability skills while working with diverse teams and customers

• Worked in high-volume customer-facing environments. • Developed adaptability, teamwork and intercultural communication skills.

Provided high-quality customer service in a fast-paced international casino environment. Built rapport with guests from diverse cultural backgrounds and ensured a positive and memorable experience. Managed multiple tables efficiently, handled high-pressure situations, and supported team operations during peak hours. Developed strong communication, adaptability and client-focused skills.

Completed intensive cabin crew training focused on customer experience, safety protocols and high-pressure decision making. Developed strong communication skills, adaptability and the ability to remain calm and solution-oriented in dynamic environments. Gained experience in delivering premium servi

Specialized in applied scientific research, data interpretation and analytical problem-solving. Developed strong attention to detail, structured thinking and the ability to understand complex systems - skills that are highly transferable to technology, customer success and project coordination role

Developed analytical thinking, research skills and structured problem solving. Worked on academic projects requiring organization, communication and teamwork. Gained experience in data interpretation and presenting complex information clearly.