Edgar Marquez

Client: The Home Depot Canada Level 2 SAP SD-LETRA Support and analysis for all stores inside the territory. •Order to cash process •Price conditioning •Live chat SAP support in SD-LETRA modules •S/4 Hana - Fiori - SD

Client: The Home Depot Canada Level 2 SAP SD-LETRA Support and analysis for all stores inside the territory. •Order to cash process •Price conditioning •Live chat SAP support in SD-LETRA modules •S/4 Hana - Fiori - SD

• Rollout Implementation of a new settlement system for the Heineken company and post-implementation level 2 support for all distribution centers nationwide. • Working on incidences in SD-LETRA-MM. • Analyze distribution center issues related to their transportation and materials in warehouses. • Train new team members to familiarize with the business/sale process. • SD-MM tables analysis to track table related issues. • Train Key Users.

• Rollout Implementation of a new settlement system for the Heineken company and post-implementation level 2 support for all distribution centers nationwide. • Working on incidences in SD-LETRA-MM. • Analyze distribution center issues related to their transportation and materials in warehouses. • Train new team members to familiarize with the business/sale process. • SD-MM tables analysis to track table related issues. • Train Key Users.

• Supporting SAP SD-LETRA module for the client SEDA and Refresco in SAP ECC •Functional Specifications. • Incident visual reports from Service Now. • Follow up to internal SAP development updates. • Giving company's service desk support to internal users.