
Eleonora Casadei
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Eleonora Casadei
- Assist in proactive recruitment process, helping to develop a pipeline of diverse talents within targets - Improve the quality of candidate experience by updating and reviewing the recruitment process - Use applicant tracking system to track and manage applicants through the recruitment & selection process - Works closely with the hiring Managers to develop a unique and trusted relationship - Advertise job openings on appropriated platforms
- Team Supervisor - Coordination of tasks within the team - Analyze agents performances via the KPI and Company targets - Provide continuous feedback and training to the team, in order to improve their skills - Support the team on a daily basis through decision making - People Management - Escalation calls - Assist agents in real time for approvals and decision making - Ensure that excellent written and verbal communication is delivered to the Customers
- Support Customers / B2B / Partners via phone calls and e-mails - Handle requests for Hotel reservation in amendment, cancellation, general inquiries - Manage allotment rejects and provide with booking relocation - Handle Customer complaints focusing on problem solving
- 9 Monate, Sep. 2016 - Mai 2017
Hospitality Senior Supervisor
Costa Crociere
- Supervise the front and back office - Ensure that excellent Customer Service is being provided - Stand up for the Front Desk Manager when needed - Prepare working schedules - Perform Team meetings and coaching sessions with the team Provide Mentor session with the newbies
- 2 Jahre und 9 Monate, Jan. 2014 - Sep. 2016
Hospitaliy Services Specialist
Costa Crociere
- Handle Guests request from the on board front desk - Handle e-mails and calls and support the Guests throughout their stay - Cashier operations during the Cruise and disembarkation - Perform onboard announcements via the P.A. system - Contact other on board departments such as Housekeeping and Restaurant when necessary
- 1 Jahr und 2 Monate, Sep. 2013 - Okt. 2014
Front desk agent
H10 Hotels
- Assist the Guests with Check-in and Check-out procedures - Manage the reservations system through Navision - Promote extra services such as taxis and transfers or benefit packages - Handle Guests request through their stay - Handle complaints focusing on solution
Ausbildung von Eleonora Casadei
- 2008 - 2012
Hotel, Catering, Tourism
Istituto Tecnico Turistico Cristoforo Colombo
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Spanisch
Fließend
Französisch
Gut
Deutsch
Gut
Ungarisch
Gut
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