Jacquelyn Kriegsch

Created, lead and managed UK/International Operations. Direct collaboration with C-Level/Senior executives and with cross-functional teams to continue expansion in the UK and European markets. • Short- and long-term plans: analyzing and evaluation of trends and drivers (e.g., forecast, P&L and KPI’s). • Initiate and acquired long-term business partnerships in the UK. • Introduced new verticals for UK and European expansion. • Developed lead gen. programs to capitalize on underpenetrated territories.

Lead and manage a Customer Service Operations for the UK market and lead to the development and expansion into other markets and countries. • Responsible for talent acquisition, training/coaching and quality control. • Achieved performance goals by managing KPI’s. • Built a healthy work environment by motivating, leading, creating team events, learning days, personal development and support. • Development of strategies for capacity growth and meeting demand, fulfilling partner and customer expectations.

Successfully created a road map for a new internal support department from concept to implementation to support a 26k strong company. • Set KPI targets that define and measure progress toward organizational goals (e.g., engagement, timeliness, performance, quality, service level). • Created a bonus plan based on e.g., quality, SLA and CSAT. • Globalized Operations for better communication and global alignment. • Built call tracking system to the support line (e.g., trends, training opportunities).

Leading an international team, encouraging behavior, supporting to achieve high service and quality standards, providing our customers with the “WOW” factor. • Optimized office operations, working with cross-functional teams, allocating workload, attaining set target service levels. • Promoted development, creating growth plans and building on skills. • Handled escalated complaints by negotiated and compromise for mutual agreements to satisfy all parties, company, business partners.

Management of new product and package change initiatives. Implementing planning, preparation, communication and execution of mission-oriented operations in improvement and growth. • Focused on product implementation, meeting customer standards and product in-market date. • “Stage Gate Process” Trainings on new products from idea to launch. • Core Project member; ‘Lean Six Sigma’ reducing package obsolescence and PLM to manage new product process in agile product lifecycle.

Analyze finished goods inventory levels and plan production against forecasted demand and capacity constrains. Constructing short and long term bottling plan, keep finished goods inventories at the appropriate levels. Monitor the bottling production schedule for optimum efficiency and plan attainment, measure planned vs actual production. Coordinate materials and monitor packaging elements. Training of staff. Assist in company new product initiatives.

Manage the office daily activities; Maintain client database and Marketing Portal. Create marketing materials, following through execution of ideas and problem solving. Coordinate events/seminars as well as manage a team of Loan Officer’s by processing and coordinating loans, taking loan applications, entering loans into the system, pulling credit, create client files while following up with clients and maintaining excellent customer service skills.

Manage and process a pipeline of Sub-Prime loan application packages from origination to funding, manage the relationship with the title and appraisal partnerships. Process the customer file according to investor guidelines prior to submission to Underwriting. Assist valued customer throughout entire loan process.

Training of staff, staying in compliance with disclosures and working with the credit bureaus to fix clients credit reports. Setting-up first mortgage and home equity applications that are submitted by clients.

Managed daily operations; attended customers, placed orders, checked inventory, sales, deliveries and trained staff.