Eli Ogbaje

* Diagnose and resolve technical hardware and software issues for clients, ensuring minimal downtime and optimal system performance. * Provide timely and effective solutions to client-reported problems via phone, email, or remote support tools. * Offer clear and concise technical guidance and support to clients. * Maintain high customer satisfaction by addressing inquiries promptly and professionally. * Install, configure, and test hardware and software for clients.

* Specialized Modem Installation: Installed and maintained over 70 modems on smart energy meters for the client company, ensuring accurate meter readings and contributing to improved billing accuracy. * Equipment Maintenance: Conducted regular checks to ensure continuous functionality and accuracy. * Fault Diagnosis and Recommendation: Identified and recommended replacements for faulty parts. * Meter Security: Monitored meter tampering and bypass by ensuring proper sealing and enclosure of meters.

* Staff Training: Trained and advised cashiers and relevant staff on using proprietary software and hardware for vending prepaid energy credit units. * Problem Logging: Collected, organized, and maintained a log of problems and solutions for team reference. * Terminal and PC Setup: IT infrastructure setup * Solution Research: Consulted user guides, technical manuals, and other documents to implement solutions efficiently. * Issue Resolution: Promptly fixed and repaired hardware and software-related issues

Participated in a study of Ozone levels at ground level due to pollution from vehicles within the city. : Geo-referenced sites for the Ozone level study within the Federal Capital City, Abuja using GPS devices. : Took readings using Ozone level meters and recorded the figures in data sheets. : Monitored weather conditions in relation to Ozone levels at major stalling junctions.

Participated in a study/project to get data for the planning and improvement of the mass transit system in Abuja, the capital city of Nigeria. : Engaged, supervised, and conducted surveys/interviews (Travel Demand Surveys) in different organizations and establishments for the planning of the Abuja Mass Transit System. : Comprehensively filled out data forms associated with the survey being conducted. : Conducted Personal Interviews(PIs), Fuel Consumption Surveys(FCSs), Vehicular Traffic Counts(VTCs), etc

Monitored incoming/outgoing satellite signals in the transmission station, and performed signal testing. : Monitored and recorded hourly readings of sensitive equipment(Earth Station, UPSs, Digital Receivers, Multiplexers, Encoders, etc.). : Installed satellite dishes and regularly tracked geostationary satellites in orbit to optimize signal reception. : Collected, organized, and maintained a log book of problems and solutions for use by other technical support analysts in the team.

Provided technical support to the Call Center and all branch offices within Abuja. : Trained new and existing staff to use the Company’s ERP system (StariBoss), business processes, and products. : Troubleshot and repaired faulty hardware, such as computers, decoders, cables, etc. : Networked computers, switches, and routers. : Made ethernet cables (Straight and Cross configurations) using RJ-45 jacks for necessary network connections. Installed line-of-sight wireless radios for networking.

Tested and fixed faulty terrestrial DTH decoders for customers. : Attended to and resolved customers’ complaints with regard to signal reception and setting up new decoders. : Installed decoders and antennas for new customers at their residences. : Trained new staff on how to use and set up the company’s products as well as troubleshoot faulty decoders. : Educated customers on how to set up and troubleshoot products on a DIY basis.