Elma Çela

- Drive business analysis functions on feature development, including software requirements analysis and documentation, writing epics, user-stories, and test cases. - Collaborate with cross-functional teams. Organize and participate in analysts’ workshops. - Analyse customer data using Piano Analytics, identifying customer behaviour patterns, and suggesting website optimization strategies. - Design and implement dashboards to track KPIs and communicate performance insights to stakeholders.

- Business analysis and research analysis , including software requirements gathering and documentation, writing epics, user-stories and use cases - Managed a team of six, including planning, organizing, and delegating tasks, recruiting, training new team members. - Collaboration with internal and external stakeholders - Set sprint goals, prioritize backlog - Functional testing, user acceptance testing - JIRA and Confluence administration

- Business Analysis, Requirements Engineering and Functional Testing of several web and mobile applications. - Leading IkubINFO Academy for two years as a guide to young students leveraging state-of-the-art technologies. - Requirements elicitation, analysis and documentation. - Testing program functions and business processes. - Close cooperation with the development team. - Defining test plans and test cases. - Training end users and writing user manuals.

Computer Science Lecturer. Subjects Taught: Database Systems, Algorithmic, Artificial Intelligence, Multimedia Systems, and Web Programming