Elona Xhikola

-Active Directory, GPO, DNS, DHCP -Virtual Machine (VM), Sphere VMWare -Operating Systems: Windows 7, 8, 10, 2008 R2, 2012 R2 -Spice-works, Kaspersky -Office 365, excel , Word, outlook, onedrive, teams, sharepoint, skype for business -Printers Maintenance

-Microsoft Dynamic Navision 2009 -Offering Support and training to all the sales, purchase, finance users, managing users rights -Analyzing every type of problem related to the system problem or financial issues -AD, GPO, File Sharing, DNS, DHCP -Hyper-V Manager, Failover Cluster Manager, VM -Veeam Backup and Replication: Restore & Backup -Windows 7, 8,10, windows server 2012 R2, 2008 R2 -PHBX 3CX v14 -Printer Maintenance -KANTECH : Door access, Reports -Office 365 -Symantec Endpoint Protection

Technical Support Digicom Fiber, Tirane (Albania) -Very good knowledge -EPON & GPON -VLAN Configuration, Portforward -Configuration of TP Link, ZTE Media Converters -VoIP, Sip configuration -Static IP, DHCP. -Excellent knowledge on fiber technology. -ONU, OLT, Whatsup and Netnewman Monitoring programs. -CRM, Radius, Trouble Ticket (TT)

-Excellent knowledge on network infrastructure: Coax and fiber technology. Nodes, hubs, amplifier. -NAT, Static IP, SPAM, Telnet, Putty. -Wireless configuration, wireless standard transmission, band-mode, encryption, channel transmission. -SolarWinds monitoring the ping of IP. -Voice over IP (VoIP): Portabill, Number provisioning. -TV service, Set-Top-Box, digital transmission, MPEG2, MPEG4. -Excellent and fluent speaking with the customers.