Emiliano Pali

- Technical support and assistance for our employees (1st and 2nd level support) - Independent handling of user requests and troubleshooting - Error analysis and resolution - Management of network infrastructure - Installation, management, and maintenance of clients, switches, firewalls, printers, and other network devices - Management of consumables - Management of the telephone system - Key contact for user and access rights management - Continuous documentation - Collaboration on various IT projects

-Customer support: remote assistance (teamviewer,anydesk,phone,mail) -Imaged and prepared new computers for integration into company networks and systems -Created VPN infrastructure for workers, allowing for secure remote connect -Onboarded new users to internal systems by providing network credentialing, desktop, and laptop -Installation and repair of physical components -Data entry

-Currency, search, and activation of the most convenient internet line for customers -Configuration, updates and troubleshooting of routers and antennas -Management of shipments and collection of apparatuses with GLS -Customer support: remote assistance (teamviewer,anydesk,phone,mail) -Data entry

550 hours of classroom - 500 hours of curricular internship Contents: • PERSONAL EMPOWERMENT • MICROSOFT EXCEL • IT ESSENTIALS • NETWORKING • VIRTUALIZATION • WINDOWS SERVER • LINUX • IT SECURITY • CLOUD COMPUTING