Emmanuel Lucky Okhemesimi

• Oversee IT asset management, audits, and inventory, using Teqtivity software. • Manage SasS solutions (G Suite, Okta SSO, Zoom, Slack, Office 365, Azure Active Directory..). • Setting up the NAVAN Paris new office, ( AV conference, Zoom rooms, Work stations). • Collaborating closely with the Workplace and People team to develop and implement IT processes that enhance overall productivity in Onboarding and Offboarding, as well as user experience. • MDM, Jamf Pro, Microsoft Endpoint Management.

• L2/L3 support for remote, On-premises and Cloud Infrastructure. • Maintain essential IT operations/services which include a variety of SaaS applications (Google workspace, Azure Active Directory, Slack, Zoom, Persona). Identity provider Okta. logs and performing root cause analysis. • Handle support incident requests accurately in a professional and timely manner by meeting the SLA using ServiceNow. • Manage conference rooms (Zoom) and printers.

• Create laptop images and maintain IT assets inventory. • 1st and 2nd Level support for Windows and Mac for over 230 users • Onboard new employees across the EMEA region and APAC, train end-users to use new technology and bridge the gap between technology and business needs. • Resolve technical hardware issues, software, networks, and mobile devices. • Handle JIRA support inquiries accurately in a professional and timely manner by meeting the SLA. • Manage hardware equipment and software licensing budget.