Endrit Gjeta

- Conducting market research to identify customer needs and trends. - Collaborating with cross-functional teams such as design, engineering, and CS for the product vision, strategy, and roadmap. - Prioritizing product features and managing the product backlog. - Managing product development and making recommendations for product updates. Led automation of communication flow across Zendesk, Clickup, Slack, Notion, Hubspot, Airtable, Sentry, and Productboard. - Documentation.

- Developing and implementing quality assurance policies and procedures. - Developing and executing testing plans, test cases, and scripts. - Conducting functional, performance, and regression testing. - Automating tests using tools such as Playwright, Robot Framework, and Jenkins. - Collaborating with cross-functional teams, such as development and customer success, to ensure product quality

Responsible for various Projects of the company, which were in development or in maintenance. Analysis of problems in the CRM of the business logic. Specified detailed tasks and resource allocation. Effectively aligned with clients on project expectations and deadlines. Management of 3-10 developers per period, 0-5 analysts per period, 0-3 operators per period. Reported on Key Performance Indicators in order to inform our clients and CEO on the project.

Back-end development, creation & completion of websites, integration with front-end. Worked effectively both individually on assigned tasks and as a team in order to overcome project’s challenges and bugs. Used technologies: Laravel, Mysql, Html, Bootstrap, Javascript, Jquery, Bitbucket.

Data analysis and processing of clent yearly financial data. Preparation of audit financial reports for our clients. Working with the Audit software and Microsoft Office tools. Control of the Financial Statements of the companies. Reconciliation and recalculation of the statements.

Management in the public sector (Government, Municipalities, Agencies). Public finance. Main issues in public administration and decision making.

Business Administration, Management and Operations. Marketing. Finance and Economics.