Eren Serce

•Setup End to End resource pipeline process and responsible for the entire services team establishment and improvement •Defining and implementing the service delivery process •Leading the major delivery process to maintain the key customer relationship •Marketing and presentation at the customers in order to reach the requested increase in incoming orders •Service Solution Development and sales project lead in the service portfolio •Mega deal sales operation engagement for strategy decision making,

Head of IT Operations for Network, Network Security, Computing, Desktop, Unified Communication, Broadcasting , Software Development and Technical Service. Service Management, Contract Management, Business Development Management, Marketing and presentation at the customers in order to reach the requested increase in incoming orders,Engagement Management Consultant for the sales department for big opportunities,Overall Project Coordination (40 projects),Managing a team of 100 persons

Head of Field Services for Network, Computing, Desktop, Unified Communication and Broadcasting. Business Development Management, Consultant for the sales department for big opportunities, Contact person for management escalation, Managing a team of 55 persons

Global contract management.Global opportunity management.Organization, acquisition and conclusion of service business in consideration of the determined project profit and compliance with the process.Marketing and presentation at the customers in order to reach the requested increase in incoming orders.Pre-project control, calculation, verification service and spare part offers .

Analysing customers process.Organisation and planning IT Solutions.Consulting.Documentation and Support for Quality Management. ISO.Programming Web-Applications. Project Management.

•Consulting customers worldwide in first and second level support. •Handling technical faults. •Controlling BS2000 Systems, Transdatanet, TCP/IP connections and Windows NT-Unix administration. Systems used are: SBS Q, Netznop, Whats´s UP and Transview Control Centre

EDV Planning within the organisation, to set up and programme reports in the Unix environment from the new EDV installation /layout. Setting up a database and taking care of the Database. Controlling the whole project ( installation of the programme, training of the employees and support in general)

Business Administration, Political Economy, Jurisprudence

Project Management, Logistics, Software Engineering, Database