Eric Le Boënnec

Lead the change management team deploying the Significant Shareholding Disclosure (SSD) system for the Conformity organization. * Gap analysis; * Model and document conformity processes; * Establish roles, responsibilities & interactions within SG group; * Build the processes for continuous performance improvement; * Prepare the instruction note.

Create a PMO (team of 9 PMs) to handle a 330 projects p.a. portfolio (5500 w/d & 37m€), generating 65m€ of recurrent costs. * Define the PMO development roadmap and priorities; * Structure the PMO roles: - advisory & council; - information & know-how collection; - practices, processes & tools standardization. * Aggregate data to build a capacity planning; * Build a service catalogue for early cost breakdown assessment; * Lead change initiatives. * Steer 24 workshops to improve efficiency continuously.

Design the services to be delivered, and negotiate the statements of work (SLA, KPI, OLA) of the outsourced processes (BPO) with the client. Industries: Telecom (France & UK); Banking (Netherlands); Outsourcing (Belgium). Build sufficient contingency plans to manage quantified risks in operations. Contribute to the transformation processes and service design of a France-Morocco off-shoring project. Draft a business continuity plan (BCP) for the Belgian subsidiary.

Create the pan-European PMO for outsourced services (team of 12 PMs) to ensure the strategic alignment of transverse initiatives. * Re-engineer the call-centre project management activities & processes. * Create processes to control project budgets & to ensure strategic alignment. * Structure project resource quarterly planning with operational stakeholders. * Standardize ROI project methodology to optimise costs (OPEX v CAPEX). * Compile a framework of best project practices common to Compaq & HP.

Plan & execute several strategic & structural outsourcing changes for EMEA support services towards major accounts. * Unify common project knowledge with partners in a centre of excellence: project life cycle documents, RACI matrix, risk matrix, intranet sharing. * Manage EMEA CRM transition (Vantive to Clarify): organization, equipments, training, tests (~7.5m$). * Build innovative process to serve corporations signing deals above 1m$ as well as retailers.

Manage operational team (~ 20) dedicated French-speaking customers. Then create 2nd level support (~ 40) for all consumer products. * Organise escalation & complaint processes. * Create monthly “forecast & trends” reports to European management & marketing teams. * Create first internal website to push knowledge, processes and training materials.

conduct expertise missions to solve on-site technical crises and to provide consultancy.

Set up & manage IT infrastructure maintenance team. Provide technical assistance & training within ELF subsidiaries in Africa. * Build a reliable supply chain for all manufacturer repair parts: 1m$ in earnings p.a. * Recommendations (2) to HP from ELF management on quality delivered.

Provide support for enterprise account customers. Ensure client’s appropriate contractual coverage. Knowledge development: Pascal-C-C++, SQL RDBMS, LAN, WAN, routing, switching.

Financial Strategy International Marketing Creativity & Innovation