Ericko Wicaksono

The all-in-one visual dashboard for managing agents, monitoring calls, and optimizing performance, handling hundreds of agents in each company - Develop CenterEye with Genesys/NICE analytics for multiple call center companies in Japan. - Deploy and manage a Genesys Integration application on VPS to streamline report analytics. - Develop a feature flag toggle for A/B Testing the feature with the client. - Automating report generation export via scheduled cron jobs significantly increases user productivity.

Southeast Asia’s Leading Travel Platform and largest Accommodation Provider with > 50M active users monthly. - Led frontend development for hotel booking experience. - Mentored junior engineers and onboarding materials. - Developed components to enable support expansion into the Japan and Korea markets. - Developed features, defined task requirements, discussed with stakeholders, tested, and assigned ownership of the product in a cross-functional team.

A leading Indonesian e-commerce and digital ecosystem nationally, B2B, B2C, and B2G, with > 5M transactions monthly. - Developed optimized customer payment flows, integrating banks (Visa, Mastercard), PSPs, and e-wallets. - Refactored payment components and configurations across Indonesian e-wallets.(Gopay, OVO, Indodana) - Development across Payment, B2G (Business-to-Government), and Travel teams. - Built a nationwide B2G e-commerce procurement system used by Indonesian schools (siplah.blibli.com).