Erika Hleba

• Processing incoming customer orders and forecasts, monitoring confirmations and stock level check; • Coordination of deliveries, issue delivery notes, collection and preparation of logistic documents and communication with transportation companies; • Answering customer and supplier inquiries; • Customer service by telephone and e-mail; • Booking raw materials and incoming goods; • Invoices and credit notes data processing; • Inventories management support; • General administrative tasks in the office.

• Assisting the director with projects and initiatives by completing assigned tasks; • Telephone support and processing of external inquiries; • Customer request management; • Order management and general logistic activities; • Handle escalation issues and quality claims; • Processing of invoices, credit notes; • Completion of all administrative tasks including appointment coordination; • Systematic management of document flow; • Participation in trade fairs.

• Active daily contact with customers to provide professional support; • Order management: insertion, rescheduling, cancellation, monitoring confirmations, production forecasts, lead times, availability/stock level check, reporting; • Coordination of delivery dates, tracking shipments at carriers, shipment release; • Hot item handling • Stock management by customer to avoid shortage or overstock; • Handle escalation issues, customer requests and queries, quality claims, returns; • Customer visit.

Sales of Marketing, Public Relations, Human Resources and Project Management Workshops through Central European region.

• Organization of exhibitions; • Keeping contacts with the participants; • Administration.

• Building network marketing system; • Sales health and beauty products of the company; • Customer care; • Team leading.

Specialization: Export-Import Management