sameer bouri

Answered inbound calls to greet & assist customers with various needs & questions. Addressed customer concerns, complaints & resolved issues promptly. Navigated multiple systems to identify source of issue. Built strong knowledge of product line to assist customers. Offered products and services to meet customers needs & goals. Placed outbound calls offering additional consultation on products and services. Met productivity & quality KPI targets. Trained new employees on sales & customer service techniques.

working as an intern under the supervision of Mr. Hubertus Weyer who is a lecturer in both Hochschule Magdeburg-Stendal and Otto von Guericke Universität. My work was directly with him, so I was working individually. • responsible of presenting some cultural topics. • attending all lectures given by my supervisor. •present my own BA project to business and communication students in the OVG University and answering their questions about the topic itself. • preparing for the course final exam.

•Writing training material for school students about my university major ( German and English for business and communication) •Giving training in a mini university program for teenagers between 13- 17 years old.

• responsible from bringing the staff for every event that I attended and also supervising and helping my team during the event. • responsible for interacting with costumers in terms of getting feedback or complains.

• Being one of the scout members and participating in the camps and the weekly meetings.