Erinda Luga

I have a strong background and extensive experience in the Banking industry , with broad knowledge of the Card Payments and Operations activities and processes: applications, authorisations, clearing and settlement , chargebacks, fraud prevention, reporting. I have delivered card implementation projects ( Membership,Issuing Maestro, Mastercard, Mastercard Debit, ATM Acquiring, POS Acquiring, E-commerce , upgrade of card products : from Magnetic to chip, to contactless , migrations, from one service provider to another, with accurate and no loss of the financial and historical data. Strong background and initiative in implementing operational efficiency to optimise card operations processes, workflows, and implement automation and technology solutions to improve efficiency , security, that resulted with internal and external customer satisfaction . Advanced skills in analysing , reporting and budgeting Fluent in English, Italian and German (B2 Beruf)