Khadija Barzaq

Angestellt, Business Operations & Sales Enablement, Britenet GmbH
Mönchengladbach, Deutschland

Fähigkeiten und Kenntnisse

Customer Service Officer
Communication | Issues Management
Customer satisfaction
Language is the infinite use of finite means
Project Management
Sales Support
Customer Relations
Complaint management
Tact
Customer orientation
Support
Account Management
Key Account Management
Software Development
Account management
International Business
Inside Sales
MS Office
English Language
Team work
Customer Experience Management
After Sales Management
Process Optimization
Business Economics
Sales Processes
innovative
International Management
Customer Support
Public relations
Customer service
independent
Reliability
Responsible
Loyalty
Motivation
Professional experience
Soft Skills
Sales talent
Communication skills
International experience
Leadership skills
Analytical skills
attention to detail
Flexibility
Interpersonal skills
Friendliness
Organizational skills
Enthusiasm
ability to work under pressure
Fast learner
willingness to learn
Intercultural competence
Conceptual thinking
open minded
Empathy
Seriousness
punctual
willingness to travel
problem solving skills
Commitment
Events
B2B
German
Corporate Communications
Efficiency increase
Sales & Marketing
Inside sales
Sales Coordination
Project Manager

Werdegang

Berufserfahrung von Khadija Barzaq

  • Bis heute 2 Jahre und 6 Monate, seit Sep. 2023

    Business Operations & Sales Enablement

    Britenet GmbH

    Working in an international IT services company across commercial and operational activities. Support customer and sales topics, prepare documentation and contracts, organize onboarding and internal sessions, and coordinate with sales and delivery teams to keep activities structured and progressing.

  • 2 Jahre und 5 Monate, Apr. 2021 - Aug. 2023

    Sales Coordinator

    Tianma Europe GmbH

    Supported European sales operations and order management, acting as a link between production, logistics and customers. Managed order backlog, delivery follow-up and communication with distributors and key accounts, including escalations during periods of increased demand.

  • 6 Jahre, Okt. 2013 - Sep. 2019

    Senior Customer Service Officer / Global Banking and Payment & Cash Management

    HSBC Bank Plc, Luxembourg Branch

    Managed relationships with corporate clients, supporting onboarding documentation, account administration and operational follow-up. Worked with internal teams to resolve inquiries, handle escalations and ensure continuity of services in an international environment.

  • 5 Jahre und 10 Monate, Jan. 2008 - Okt. 2013

    Client Account Representative

    HSBC Securities Services SA

    Primary contact for institutional clients on custody activities. Coordinated service requests, documentation and operational follow-up across departments, and participated in onboarding processes, audits and client activity transfers.

  • 1 Jahr und 5 Monate, Sep. 2006 - Jan. 2008

    Transfer Agent

    RBC Investor Services

    Supported daily cash and payment operations in a fund administration environment. Monitored deadlines, investigated discrepancies and coordinated with counterparties to ensure timely processing and settlement of transactions.

  • 5 Monate, Feb. 2006 - Juni 2006

    Practice - Project Department

    Adei Agencia de Desarrollo Economico E Innovacion

    Agency for economic development and innovation; Participation in the orgnization of various fairs and conferences under European projects to promote local companies (essentially contacts by phone and E-mails).

Ausbildung von Khadija Barzaq

  • 7 Monate, Feb. 2020 - Aug. 2020

    Deutsch / Sprachniveau B2

    Berlitz Deutschland GmbH

    Deutschkenntnisse auf einem Sprachniveau B2 nach dem Gemeinsamen Europäischen Referenzrahmen (GER) verfügen.

  • 4 Monate, Sep. 2019 - Dez. 2019

    Deutsch / Sprachniveau B1

    DAA - Deutsche Angestellten-Akademie

    Deutschkenntnisse auf einem Sprachniveau B1 nach dem Gemeinsamen Europäischen Referenzrahmen (GER) verfügen.

  • 5 Monate, Sep. 2005 - Jan. 2006

    Business and Management School - General and International Management

    Universidad de Castilla La Mancha

  • 2 Jahre und 10 Monate, Sep. 2003 - Juni 2006

    International Business

    HELMo Sainte-Marie, Liège

    HELMo's main purpose is to prepare the students for professional careers both in the private and public sector. HELMo focuses on working closely with the local community and with a huge network of companies willing to help the students meet the requirements of the job market.

Sprachen

  • Französisch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Fließend

  • Deutsch

    Fließend

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