Erman Torun

• Designed and implemented dashboards and ad-hoc analyses for Senior Leadership, Business Units, and Clients using Tableau and Power BI. • Streamlined weekly reporting refresh time by 50% using Tableau Prep and Power Query for ETL processes and data modeling. • Leveraged cross-functional team's data to empower other teams with intelligently designed reports & data visualizations. • Ensured data integrity for a large sales team (500+) across 14 languages and enhanced data literacy through training Team Leads

• Founded and operated a successful gastronomy business in Berlin, overseeing daily operations. • Recruited and trained staff to prioritize customer satisfaction, effectively managed social media presence. • Administered supply chain management, reducing weekly investment time from 8-10 hours to just 2 hours. • Implemented an efficient cash flow monitoring system, maintained accurate invoices and generated real-time tax forecasts.

Marketing Pro for Meta • Consulted clients (B2B) from Turkish market with a monthly budget exceeding 5k$ on Facebook and Instagram marketing strategies. • Developed bespoke marketing plans to enhance companies' return on ad spend, consistently achieving 100% sales bonus in each quarter. • Conducted workshops for new employees as a top performer.

• Led and coached a multinational team of 17-22 customer service representatives in 6 languages, eliminated a 3-month ticket backlog. • Developed a live Google Sheet dashboard to track employee performance and key metrics, resulting in consistent response times below 24 hours. • Introduced "daily request forms" for high-value customers, decreasing response time to less than 14 hours and supporting sales growth.

• Managed and trained a team of 4 Turkish Game Masters and increased the Game Sage team from 7 to 16 members through continuous training efforts. • Oversaw patch testing and bug reporting for content updates, effectively following up JIRA requests with the IT team. • Led community management initiatives for the territory across social media platforms, forums, news channels, and newsletters as the primary point of contact for the territory

• Executed agency accounts and directed projects for 6 different brands, overseeing the planning, implementation, and post-reporting stages of each project (up to 400 attendees). • Achieved a 126% success rate in a customer conversion project for Turkcell as the project manager of a field sales team. • Organized and managed the visit of HP Notebook Group global road trip event truck in Turkey, reaching over 17,000 potential customers in just 5 days.