Eureka Sukumaran

Identify and pursue new business opportunities that increase customer Base Technical support and know-how training for customers Trained and supervised new hires for stronger personnel development and higher productivity Requirements Management- Communication with customers and internal employees about customer-specific requirements and implement those in cooperation with other cross-functional teams Customer Documentation- Creation of reports and customer documents Customer Escalation Management

POS software Development- Design, configure, and customize I was responsible for conducting user acceptance testing and documenting software defects. I collaborated closely with developers & Managers to ensure that all software releases met customer requirements. In addition to testing, I also contributed to the development of test plans and test cases. I also participated in weekly status meetings and provided updates on testing progress and identified defects. Analyze and research to improve the software

My tasks & responsibilities in a Truck (ABS) project: o Software Performance and Unit Testing o System Verification and Validation (HiL/Bench) o Problem Management During my Organizational Study at Ashok Leyland, I gained valuable experience working alongside a team of professionals in the automobile industry.

Overall Coordination in an agile software development Problem and configuration management Escalation management - Independent work for a first-class customer experience through fast and careful processing of escalated customer inquiries Customers Documentation Research and meticulously document the customer’s issue, desired resolution, and any other needs or considerations. Drive Customer Relationship Management (CRM)