Eusebio Guman Simo

• Responsible for production support and development of new projects related to Msf. Dynamics for Banc de Sabadell - TSB Bank. • Lead technical workshops and engagements with users to offer solutions based in best practices. • Services, operations, and change management integrated with ServiceNow. Project follow-up with Jira. • Microsoft Dynamics 365 cloud with more than 4000 users globally distributed.

• Full migration cycle of Contact Center from LBG to TSB bank. Initial analysis, RFPs, requirements gathering, functional & technical design, implementation, go-live and post-production support. • Contact Center managed by Dynamics (over 4.000 users spread in different places in and out of UK) integrated with CTI, dialer & IVR (Cisco), voice & screen recorder (Verint), WFM (Verint), Outlook for mail, and the bank operational task via Web Services.

DKV insurance – Munich RE Group • Drafting RFP documentation for build CRM solution with Sales Force / Msf. Dynamics. Analysis of actual situation, define new requirements, design functional solution, define selection process, project plan proposal. • Support steering committee in the contractor selection process.

• Build Siebel solution for customer legal support department. • EAI: Interconnection systems via Web Services, EIM & interfaces.

• Installation & administration of Siebel Environments with OBIEE. • Migrate Siebel systems from Novartis USA to GRIFOLS environment. • Development and support Siebel-SAP interfaces & EIM data management.

Development and configurations with tools, eScrip, Tunnig-Performace, EIM. • Support to Siebel to VEEVA migration.

• Consultant responsible to support and maintenance of Siebel CRM system worldwide. • Workflows, eMail Response, Assignment Manager, development and configurations, eScript, Tunning- Performance and troubleshooting, EAI - EIM, Web Service Integration • Support Siebel to SAP CRM transition project.

• Responsible of Spain CRM system (Siebel) for 6 years. I was involved in all the phases of two complete life cycles of Siebel system implementation. • Administration Siebel Systems and his RDBS. Siebel Remote & Anywhere to distribute all the application changes to remote clients (over 800 users). • Collected new requirements directed to planning and implementing application changes. Manage workshops with key users. • Integration & Interfaces • Siebel Administrator of Asia-Pacific System, Singapore in 2006