Evelyne Moraa Petrovic

Greet and assist customers; advise on products and services. Operate POS systems; process cash and electronic payments; issue receipts. Maintain accurate cash handling, perform daily reconciliation and till balancing. Hand out daily winnings to players; ensure correct payouts and recordkeeping. Log and resolve customer complaints; escalate complex cases and follow up to resolution. Support stock checks and coordinate replenishment. Train and mentor junior cashier staff on customer care and POS procedures. E

Managed inbound customer calls and inquiries; provided product usage guidance and order support. Performed complaint handling and troubleshooting to achieve customer satisfaction. Created and maintained activity reports; identified upsell opportunities and generated leads. Assisted with order processing, follow-up and customer education.

Engaged prospects and customers by telephone to present products and explain procedures. Qualified leads, verified client information and maintained accurate records in the company database. Coordinated follow-ups and liaised with internal teams to resolve client issues and complete transactions. Supported the sales team to meet targets through proactive outreach and client nurturing. Prepared client documentation and ensured data accuracy for smooth handovers. Took on additional customer support duties whe