Fabienne- Marie Vinkmann

Key Responsibilities Ownership Professional and disciplinary leadership of the logistics division. Lead on recruitment for the division, initiate and conduct trainings. Quality Management & Business Analysis & Report Prepare data-analysis to deliver solutions and propose recommendations for improvements. Liaise logistical and sales requirements to ensure sales and customer optimization. Collaborate with different internal shareholders to assist with analyzing and provide business expertise.

Key Responsibilities Deputising head of logistics and assist recruiting process. Customer Service Managing and monitoring the overall day-to-day business of removals. Implement a logistics onboarding process and lead the employee’s onboarding training. Analyse customer reviews and collaborate with sales team to incorporate it into product and sales updates. Logistics Management Develop relationships with the main key contractors and maintain a focus on driving business values.

Key Responsibilities Customer Service Responsible for the post-sales customer experience and primary point of contact throughout the customer lifecycle. Evaluate customer requests and find customer-friendly solutions. Logistic Management Support in the operational handling of moves. Control and process transport orders, transport scheduling and monitoring of deadlines. Ensure capacity planning, controlling, and optimizing of subcontractors. Supervise subcontractors and price negotiation.

Key Responsibilities Hotel Management Responsibility for managing the overall day-to-day running of all aspects of the hotel, including front desk, housekeeping, restaurant management and events. Devise steps of service and train all staff. Customer Service & Quality Management First point of contact for the team and general customer queries. Manage customers ‘expectations with a focus on continuous service improvements.

Key Responsibilities Showcase fashion collections. Negotiating and closing sales deals. Processing Orders. Representing the agency at Premium Fashion Berlin and Organisation of the exhibition.

Key Responsibilities Logistics Management & Coordinator Manage logistics activities and transport planing. Ensure capacity planning and controlling of inventory in the warehouse. Operations Manager and Key Account Management Collaborate with retailers and distributors in establishing cost effictive warehousing, logistics and transportation strategies. Co-control of economic key figures and budget management metrics. Evaluate customer requests and find location-based customer-friendly strategies.