Fabrice Faleni PMP

Within a strong relationship with sales and with delivery team members, I manage some, clients the most important being a United Nations agency. I provide ad-hoc Technical Support to customers, I project manage and document all technical projects carried out with clients, I evangelize clients to ITIL Release management process, providing support for its implementation, defining its KPIs. I ensure compliance to SLAs.

Participation to a Master Data Management Project in Oracle, definition of Standards and Policies, Product Management of internal audit applications.

Management of 50 SQL servers (14 clustered instances), datacenter migrations, architecture of clustered & stand-alone servers and BI farms, definition of standards for the whole region, monitoring, performance optimization, consolidation, troubleshooting, Policies enforcement, KPIs, support as Subject Matter Expert , etc. SharePoint migration 2007 to 2010, management of SharePoint 2010 farms, SSRS integr., ITIL Change Analyst

Head manager of a little software development and computer services company, that offers technical assistance services, custom and branded software, network design and deployment, consulting, training. I follow several projects both in the .NET development and IT/networking ranges.