Farhan Zahid

*Statebank reporting. *Fraud Operation, preparing fraud case memos and updating cases in Fraud Database and MIS to report SBP on quarter and immediate bases. *Detection of fraudulent activities, initial investigation and protecting the bank from all unauthorized financial activities by conducting RMA Daily Vigilance. *Asset and Liabilities Monitoring and ATM Detection. *Rejection analysis and analyzing RMA Life Banking data countrywide branches and changing the strategy of vigilance

TRG is basically a callcenter industry, my responsibilities was to providing FCR (First Call Resolution) on call and providing latest update like packages, rates etc to customer