Fermín Palacios Torres

Basic

Logroño, Spain

Skills

Networking
Online Marketing
Website Optimization
Research
Market Research
Social networks

Timeline

Professional experience for Fermín Palacios Torres

  • Current 7 years and 10 months, since Feb 2014

    Head of customer service and customer experience

    Arsys Internet

  • 3 years and 11 months, Apr 2010 - Feb 2014

    Customer Experience Manager

    Arsys Internet

  • 1 year and 7 months, Oct 2008 - Apr 2010

    Business Manager

    Arsys Internet

    Responsible for the Business Development for arsys.es, the most important strategic business unit within Arsys Group. The main duties involve planning and checking of customer loyalty, performing upselling campaigns, launch of new product, define sales policies, customer care procedures among others.

  • 3 years and 6 months, May 2005 - Oct 2008

    Hosting Manager

    Arsys Internet S.L.

    Product line management (shared hosting, dedicated hosting, email hosting, collocation, Software as a Service (SaaS), Online Backup, DSL, etc.) and Business Unit management.

  • 5 years and 4 months, Feb 2000 - May 2005

    Development department Head

    Arsys Internet

    Head of programming department.

Educational background for Fermín Palacios Torres

  • Current 7 years and 3 months, since Sep 2014

    PhD in Knowledge and Information Society

    Universitat Oberta de Catalunya

  • 2 years and 5 months, Sep 2011 - Jan 2014

    Master's degree in Knowledge and Information Society

    Universitat Oberta de Catalunya

    Research

  • 2 years and 6 months, Jan 2009 - Jun 2011

    Bachelor degree in Marketing

    Universitat Oberta de Catalunya

  • 2005 - 2007

    Master's degree in Business Administration - Executive

    Universidad Pontificia de Comillas

  • 1995 - 1999

    Technical Engineer Industrial Electronics

    Universidad de La Rioja

Languages

  • Spanish

    First language

  • English

    Fluent

Wants

Networking
Business opportunities
professional and personal development.

Interests

Internet
software
software as a service (SaaS)
online marketing
management
e-business

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