Company
Fermín Palacios Torres
Basic
Logroño, Spain
Timeline
Professional experience for Fermín Palacios Torres
Current 7 years and 10 months, since Feb 2014
Head of customer service and customer experience
Arsys Internet
3 years and 11 months, Apr 2010 - Feb 2014
Customer Experience Manager
Arsys Internet
1 year and 7 months, Oct 2008 - Apr 2010
Business Manager
Arsys Internet
Responsible for the Business Development for arsys.es, the most important strategic business unit within Arsys Group. The main duties involve planning and checking of customer loyalty, performing upselling campaigns, launch of new product, define sales policies, customer care procedures among others.
3 years and 6 months, May 2005 - Oct 2008
Hosting Manager
Arsys Internet S.L.
Product line management (shared hosting, dedicated hosting, email hosting, collocation, Software as a Service (SaaS), Online Backup, DSL, etc.) and Business Unit management.
5 years and 4 months, Feb 2000 - May 2005
Development department Head
Arsys Internet
Head of programming department.
Educational background for Fermín Palacios Torres
Current 7 years and 3 months, since Sep 2014
PhD in Knowledge and Information Society
Universitat Oberta de Catalunya
2 years and 5 months, Sep 2011 - Jan 2014
Master's degree in Knowledge and Information Society
Universitat Oberta de Catalunya
Research
2 years and 6 months, Jan 2009 - Jun 2011
Bachelor degree in Marketing
Universitat Oberta de Catalunya
2005 - 2007
Master's degree in Business Administration - Executive
Universidad Pontificia de Comillas
1995 - 1999
Technical Engineer Industrial Electronics
Universidad de La Rioja
Languages
Spanish
First language
English
Fluent