Fernando da Costa Duarte
Angestellt, Technical Service Desk Engineer, Colt Telecom SLU, Cornellà, Spain
Barcelona, Spanien
Werdegang
Berufserfahrung von Fernando da Costa Duarte
Bis heute 12 Jahre und 2 Monate, seit Mai 2012
Technical Service Desk Engineer
Colt Telecom SLU, Cornellà, Spain
• Critical support for big accounts based in the United Kingdom, such as Banks, Law firms • Maintenance of customers’ servers, based on Linux as well as Windows 2003 and 2008 Server • Remotely resolving various incidents in Data Centres throughout Europe • Monitoring and maintaining customer IT Solutions
6 Jahre und 2 Monate, Apr. 2006 - Mai 2012
Systems Administrator and Networking
Talens España SAU, Barcelona, Spain
• Server and Active Directory administration under Windows 2008 R2 environment • Administration of Exchange 2010, Kaspersky AntiVirus, GFI AntiSpam, Level basic-medium • LAN and WAN communications • Installation, setup, connecting and maintaining user computers, laptops, printers, mobile phones • User support, for both hardware and software related incidents • Planning and implementation of various specific software • WiFi environment administration
1 Jahr und 5 Monate, Dez. 2004 - Apr. 2006
IT Technician
SDP Ibérica SL, Barcelona, Spain
• Computer and server setup, with its peripherals • Installation of computer equipment (computers, servers, SDP proprietary software) onsite at customer’s location • Company level user support in resolving computer, server or communications incidents (LAN and WAN) • SDP customers support, resolving software and hardware incidents, via email, phone as well as onsite
1 Jahr und 5 Monate, März 2003 - Juli 2004
Support Analyst Big Accounts: DuPont, Pfizer, Bombardier Transport and ETS
Computer Sciences Corporation, Montreal, Canada
• Critical support for big accounts, including servers, printing and software deployed throughout various areas of customers’ production environment • Resolving computer and networks incidents • Managing user accounts for various applications
2 Jahre und 1 Monat, Okt. 2000 - Okt. 2002
QA Technician, Networks Division
Matrox Electronic Systems, Montreal, Canada
• Planning and implementation of QA testing for networking software (email encryption) • Planning and implementation of QA testing for networking hardware (switches, internet routers, NICs, multiport NICs) • Technical Support for Matrox Networks products • LAN/WAN/VPN support for iNet switches customers
Ausbildung von Fernando da Costa Duarte
3 Monate, März 2012 - Mai 2012
MCITP Server Administrator, Microsoft Windows 2008 Server.
PUE, Barcelona, Spain
Microsoft Windows 2008 R2 Server certification
9 Monate, Sep. 1999 - Mai 2000
Systems Administration
Delta College, Montreal, Canada
Windows NT 4.0, Cisco CCNA material, Novell NetWare
2 Jahre und 9 Monate, Sep. 1996 - Mai 1999
Computer Science
Vanier College
Programming (Pascal, Visual Basic, C, Debugging, SQL).
Sprachen
Spanisch
Fließend
Französisch
Muttersprache
Englisch
Muttersprache
Portugiesisch
Fließend