Fernando da Costa Duarte
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Fernando da Costa Duarte
- Current 14 years and 1 month, since May 2012
Technical Service Desk Engineer
Colt Telecom SLU, Cornellà, Spain
• Critical support for big accounts based in the United Kingdom, such as Banks, Law firms • Maintenance of customers’ servers, based on Linux as well as Windows 2003 and 2008 Server • Remotely resolving various incidents in Data Centres throughout Europe • Monitoring and maintaining customer IT Solutions
- 6 years and 2 months, Apr 2006 - May 2012
Systems Administrator and Networking
Talens España SAU, Barcelona, Spain
• Server and Active Directory administration under Windows 2008 R2 environment • Administration of Exchange 2010, Kaspersky AntiVirus, GFI AntiSpam, Level basic-medium • LAN and WAN communications • Installation, setup, connecting and maintaining user computers, laptops, printers, mobile phones • User support, for both hardware and software related incidents • Planning and implementation of various specific software • WiFi environment administration
- 1 year and 5 months, Dec 2004 - Apr 2006
IT Technician
SDP Ibérica SL, Barcelona, Spain
• Computer and server setup, with its peripherals • Installation of computer equipment (computers, servers, SDP proprietary software) onsite at customer’s location • Company level user support in resolving computer, server or communications incidents (LAN and WAN) • SDP customers support, resolving software and hardware incidents, via email, phone as well as onsite
- 1 year and 5 months, Mar 2003 - Jul 2004
Support Analyst Big Accounts: DuPont, Pfizer, Bombardier Transport and ETS
Computer Sciences Corporation, Montreal, Canada
• Critical support for big accounts, including servers, printing and software deployed throughout various areas of customers’ production environment • Resolving computer and networks incidents • Managing user accounts for various applications
- 2 years and 1 month, Oct 2000 - Oct 2002
QA Technician, Networks Division
Matrox Electronic Systems, Montreal, Canada
• Planning and implementation of QA testing for networking software (email encryption) • Planning and implementation of QA testing for networking hardware (switches, internet routers, NICs, multiport NICs) • Technical Support for Matrox Networks products • LAN/WAN/VPN support for iNet switches customers
Ausbildung von Fernando da Costa Duarte
- 3 months, Mar 2012 - May 2012
MCITP Server Administrator, Microsoft Windows 2008 Server.
PUE, Barcelona, Spain
Microsoft Windows 2008 R2 Server certification
- 9 months, Sep 1999 - May 2000
Systems Administration
Delta College, Montreal, Canada
Windows NT 4.0, Cisco CCNA material, Novell NetWare
- 2 years and 9 months, Sep 1996 - May 1999
Computer Science
Vanier College
Programming (Pascal, Visual Basic, C, Debugging, SQL).
Sprachen
Spanish
C1 (Fließend)
French
C2 (Verhandlungssicher / Muttersprachlich)
English
C2 (Verhandlungssicher / Muttersprachlich)
Portuguese
C1 (Fließend)
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