Boglárka Őszi

- Create social media advertisements and content based on provided source materials, information, and requirements, coordinating with the Business Manager through the review and approval process - Handle initial communication with existing and potential clients, providing further information and responding to enquiries - Coordinate appointments with the CEO and Business Manager and facilitate communication with potential clients - Coordinate the handover of potential clients by sharing relevant information,

- Managed key and VIP client accounts across multiple territories, maintaining long-term B2B relationships - Acted as a first point of contact for potential customers, handling incoming enquiries and providing relevant information - Supported the sales process from initial enquiry and lead qualification through quotation, negotiation and follow-up - Drove revenue growth through upselling, cross-selling, and new business acquisition - Oversaw the full project lifecycle from quotation, pricing strategy, and n

- Managed daily business operations and customer enquiries, ensuring timely responses and resolution of customer needs - Coordinated logistics, procurement, and supplier sourcing - Oversaw marketing campaigns, seasonal promotions, and related customer communication - Calculated cost structures, pricing strategies, and profit margins - Maintained strong customer satisfaction and repeat business

- Delivered structured English and Hungarian language training to individual clients - Developed customized learning materials based on individual learning needs - Managed client communication, scheduling, and ongoing lesson coordination

- Provided 1st and 2nd level IT support for Vodafone UK & Ireland employees and contractors, handling account access, application, and technical incidents within SLA - Managed and resolved approximately 650 inbound support calls per month, handling high-volume requests and prioritising cases according to urgency and SLA requirements - Responded to support requests by email and coordinated follow-up with end users and internal Support Teams - Managed follow-up of logged cases, taking ownership of outstanding