Feyzal Akpinar

Angestellt, Head of Self Service Channels, Turkcell
Istanbul, Turkey

Fähigkeiten und Kenntnisse

web
mobile
self care
telecom
service (web
wap
sms) delivery
project management
crm
platform
analyst
customer experience
product development

Werdegang

Berufserfahrung von Feyzal Akpinar

  • Current 16 years and 8 months, since Oct 2009

    Head of Self Service Channels

    Turkcell

    Manager of Analyst Team of Self Service Channels.

  • 2 years and 7 months, Mar 2007 - Sep 2009

    Head of Content Services

    Turkcell

    Managing the team of business & technical analysts responsible for VAS product and service development .

  • 2 years and 1 month, Feb 2005 - Feb 2007

    Head of Product Planning Department

    Turkcell

    Managing the team of technical analysts responsible for planning roadmaps,budgets,doing vendor management for several products such as SMS/PTT/BB/SDP..

  • 2 years and 1 month, Jan 2003 - Jan 2005

    Head of SMS Services Development Team

    Turkcell

    Managing the team developing SMS/USSD platforms for thirdparty connectivity as well as SMS/USSD services using those platforms.

  • 2 years and 2 months, Nov 2000 - Dec 2002

    Expert Software Developer

    Turkcell

    Implementation of SMS gateway for the use of third party applications using different protocols such as http,webservice,ucp.

  • 2 years and 11 months, Dec 1997 - Oct 2000

    Senior Software Developer

    Garanti Teknoloji

    Implementation of Call center & Internet Banking Projects using web technologies.

  • 2 years and 1 month, Oct 1995 - Oct 1997

    Software Developer

    Toprakbank

    Financial Services Software Development.

Sprachen

  • English

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