Katarzyna González

Angestellt, Director Consulting Services, CGI Deutschland Ltd. & Co KG

Düsseldorf, Germany

Skills

CRM Manager
Project Manager
MNP Desk Manager
Business Analyst
Operations Manager
Business Analysis BABOK
BPM / BPO
eTOM
Project Management
PMI
Mobile Number Portability (MNP)
Order Management
Web Shop
Self-Care Systems
Fulfilment
Return Management
Customer Lifecycle
Customer Communication
Trouble Ticketing
Billing/Collection
Third Party Verification 3PV
Termination
Knowledge Data Base (KDB)
FAQ
Terms and Conditions
General User Interface (GUI) Definition
Reporting
Testing
Fraud Management
B2B
B2C
Inbound
Outbound
Cross and Up-Selling
Welcome Desk
Complaint Management
Backoffice
Unternehmensberatung

Timeline

Professional experience for Katarzyna González

  • Current 5 years and 9 months, since Oct 2018

    Director Consulting Services

    CGI Deutschland Ltd. & Co KG

  • 6 years and 10 months, Dec 2011 - Sep 2018

    Executive Consultant

    CGI Information Systems and Management Consultants (Deutschland) GmbH

    Business Analyst, Project Manager, Consultant

  • 2 years and 7 months, May 2009 - Nov 2011

    Business Analyst, Project Manager

    avocis Deutschland

    Project and Process Developer, Implementation Manger, Project Manager / Leader Customer Sales

  • 7 months, Oct 2008 - Apr 2009

    Operations Manager

    ring Mobilfunk GmbH (CALLAX), Düsseldorf

  • 2 years and 4 months, Jan 2007 - Apr 2009

    MNP Desk Manager, Business Analyst

    ring Mobilfunk GmbH (CALLAX), Düsseldorf

  • 3 years and 4 months, Sep 2003 - Dec 2006

    Teamleader Customer Care, CRM

    CALLAX Telecom Holding GmbH, Düsseldorf

  • 5 months, Apr 2003 - Aug 2003

    Customer Service Represantative, Customer Care

    CALLAX Telecom Holding GmbH, Düsseldorf

Languages

  • German

    First language

  • English

    Fluent

  • Polish

    Intermediate

Interests

Traveling
Photography

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