Filippo Nerozzi

Customer service and visitor assistance in an international environment, using English, Spanish and German daily. Responsible for simulator operations, including sales, bookings, cash handling and customer briefings. Support during daytime and evening events, including guest assistance and operational activities.

Customer service in a fast-paced hospitality environment, including order taking and table service. Responsible for assisting guests, preparing the service area and supporting daily restaurant operations. Developed strong communication, teamwork and time-management skills while working efficiently during high-volume service periods

Front and back-office support at a Tourist Information Office, assisting international visitors in English, Spanish and German. Providing information on local attractions, events and services, handling visitor enquiries and supporting bookings. Additional activities included data entry, updating information materials and general administrative support.

Erasmus+ study programme in Germany, focused on languages, intercultural communication and international studies. Courses attended in an international academic environment, further developing my German language skills and intercultural competencies.