Flavia Sartori Krenkel

Reduced portfolio update time by 50% by streamlining processes and adopting efficient tools, enabling better resource use and supporting sustainable operations. Answer customer inquiries via email and phone Processing applications for new customers and products Efficient and continuous communication with the banking partner to resolve operational issues

During my journey as an immigrant, I recognized how many Brazilians struggled with the practical aspects of settling in a new country. Driven by a desire to make a difference, I created a mentorship program to support newcomers with information, empathy, and guidance. I also launched and managed my business, which gave me hands-on experience in digital marketing and service development. This period strengthened my ability to structure effective solutions, communicate clearly, and create lasting impact.

Provided tailored customer service in Portuguese, English, and German, ensuring an inclusive and accessible experience that boosted guest satisfaction and strengthened brand reputation. Venue preparation Attend to clients

Optimized client data update processes, reducing turnaround time from five to two business days, enhancing operational governance, regulatory compliance, and supporting sustainable resource management by minimizing process inefficiencies. Update client information in the company's system Customer service Participate in tenders

Together with my team, we strengthened public health policies by developing community-based strategies and supporting data-driven decision-making. This experience not only deepened my understanding of collective health, but also reinforced my commitment to working on initiatives with real social impact. Research in evidence synthesis Investigation of new methods to reduce the incidence of diabetes in a city in the state of São Paulo Preparation of workshops for healthcare professionals

Designed and facilitated structured environmental education initiatives, integrating core concepts of ecology, biodiversity, and sustainable practices, while balancing diverse audience needs with clarity, professionalism, and community engagement. Present concepts of biology and ecology to visiting students Participate in the organization of educational events in the park